Returns & Warranty Policy

Dear customers!

If you are not satisfied with your product you can return or exchange within 14 days of purchase date. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it in the original packaging.  If you receive a defective or damaged item, we will replace the product free of charge or refund the purchase price, using the original method of payment.

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Non-returnable items:  unfortunately, sale items or personal care items such as teething pads & silicone teething necklace cannot be refunded.

Reviews Dasha, Khmelnytskyi, Ukraine

Thank you so much for the best soft structured baby carrier!!! I tried a lot of different carriers, but this one is the best for sure! It has very nice fabric, great design, and the most important – it is very convenient! Good luck for you

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